Junior Customer Service Specialist with German (Hybrid 50/50 from Warsaw) temporary contract
AccentureOpublikowano 17d
- Warszawa, Proximo, Ii
- Hybrydowo
- Junior (1-2 lata)
- Niemiecki
- Obsługa klienta
Wynagrodzenie nieokreślone
Ta oferta jest napisana w języku: angielski.
About the role
A Junior Customer Service Specialist with German delivers customer support in German and English, taking on inquiries, sorting out problems, and keeping the customer experience positive under a hybrid working setup.
Requirements
Fluent proficiency in German and working proficiency in English
Prior experience in customer service or a client-facing role is an advantage
Strong communication and interpersonal skills
Ability to multitask and work with support tools and ticketing systems
Customer-oriented mindset with strong problem-solving abilities
Ability to work in a hybrid model with 50 percent presence in the Warsaw office
Responsibilities
Handle customer inquiries through phone, email, and chat in German and English
Deal with customer issues and complaints promptly and professionally
Log customer interactions and keep precise records in the support system
Hand off complicated cases to senior colleagues or specialist teams
Assist customers with product, service, and account-related questions
Help improve customer service workflows and knowledge base content
Brzmi jak oferta dla Ciebie?
Accenture · Warszawa, Proximo, Ii
Na stronie firmy Accenture · ~2 minuty
Dopiero zaczynasz w obszarze Obsługa klienta? Przeczytaj nasz poradnik: Customer Success – najważniejsze pojęcia i słownictwo
