Junior Customer Service Specialist with German (Hybrid 50/50 from Warsaw) temporary contract

About the role

A Junior Customer Service Specialist with German delivers customer support in German and English, taking on inquiries, sorting out problems, and keeping the customer experience positive under a hybrid working setup.

Requirements

• Fluent proficiency in German and working proficiency in English

• Prior experience in customer service or a client-facing role is an advantage

• Strong communication and interpersonal skills

• Ability to multitask and work with support tools and ticketing systems

• Customer-oriented mindset with strong problem-solving abilities

• Ability to work in a hybrid model with 50 percent presence in the Warsaw office

Responsibilities

1. 1

   Handle customer inquiries through phone, email, and chat in German and English

2. 2

   Deal with customer issues and complaints promptly and professionally

3. 3

   Log customer interactions and keep precise records in the support system

4. 4

   Hand off complicated cases to senior colleagues or specialist teams

5. 5

   Assist customers with product, service, and account-related questions

6. 6

   Help improve customer service workflows and knowledge base content