Process Automation Designer (f/m/n)

About the role

Design and put in place process automation solutions that strengthen customer success workflows and make service delivery more efficient.

Requirements

• Demonstrated background in process design, automation, or business process management

• Solid analytical and problem-solving abilities with a careful eye for detail

• Hands-on experience with workflow automation tools and platforms

• Strong communication skills for engaging both technical and non-technical stakeholders

• Capacity to handle several projects at once and deliver by the required dates

• Bachelor's degree in a related discipline or comparable work experience

Responsibilities

1. 1

   Examine and map current customer success processes to spot where automation can be applied

2. 2

   Create automated workflows and service processes with the right tools and platforms

3. 3

   Work together with teams across the organization to collect requirements for automation solutions

4. 4

   Produce documentation covering process designs, standard operating procedures, and automation specifications

5. 5

   Run tests, confirm results, and keep watch over automated processes to maintain reliability and accuracy

6. 6

   Train and assist teams as they take on newly automated processes