Customer Service Specialist with Finnish

About the role

Provide customer service support in Finnish, assisting customers with inquiries and resolving issues to ensure a positive experience.

Requirements

• Fluency in Finnish and working proficiency in English

• Previous experience in customer service or a similar role

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment

• Good computer literacy

• Customer-oriented attitude

Responsibilities

1. 1

   Respond to customer inquiries in Finnish via phone, email, and chat

2. 2

   Resolve customer issues and complaints in a timely manner

3. 3

   Provide accurate information about products and services

4. 4

   Document customer interactions and update records

5. 5

   Escalate complex issues to the appropriate teams

6. 6

   Meet individual performance and quality targets