Business Insight Analyst - CX Analytics (Contract)

About the role

Foundever® is a worldwide leader in the customer experience (CX) field, with 150,000 associates globally serving more than 800 of the world's leading and digital-first brands. Join our CX Analytics team to help global clients turn customer and operational data into clear, actionable insights, working with clients and delivery teams to understand business needs, spot opportunities, and communicate findings that support better decisions and ongoing improvement.

Requirements

• Fluency in English, both written and spoken.

• Strong analytical skills and the ability to interpret data and draw relevant conclusions.

• Excellent presentation and communication skills.

• Advanced Excel skills, including charts and formulas, and proficiency in PowerPoint.

• A bachelor's degree in a relevant field, or equivalent experience.

• At least one year of experience in customer experience, analytics, process improvement, or a related area.

• At least one year of experience communicating and presenting data insights to stakeholders.

• Energy, initiative, and a focus on delivering results.

• Experience with speech or text analytics platforms such as CallMiner, NICE, or Verint.

• Knowledge of Power BI or SQL.

• Additional languages are a

Responsibilities

1. 1

   Examine data to surface patterns, shifts, and developing trends.

2. 2

   Compile insight summaries, visualizations, and recommendations for internal and client stakeholders.

3. 3

   Collaborate with clients to grasp business needs, challenges, and project goals.

4. 4

   Spot opportunities for improvement and offer data-backed recommendations to senior management.

5. 5

   Describe the financial and operational impact of proposed changes, along with relevant risks.

6. 6

   Define project scope and work with delivery teams to support implementation.

Benefits & perks

• The opportunity to work with international teams and global clients.
• Professional development in a dynamic, innovative environment.
• Private health insurance
• Remote work