Konsultant/-ka ds. Reklamacji i Obsługi klienta

Ta oferta jest napisana w języku: angielski.

About the role

Handling customer complaints and delivering after-sales service to keep clients satisfied and resolve issues in line with company standards.

Requirements

Background in customer service, complaints handling or call center work
Strong abilities in communication and empathy
Capacity to stay calm and professional when situations get difficult
Solid organizational abilities and a careful eye for detail
Familiarity with MS Office or CRM systems
Fluency in Polish

Responsibilities

Taking care of incoming customer complaints received through phone, email and chat
Looking into issues and giving accurate details about products and services
Carrying out refunds, adjustments and service corrections as laid out in procedures
Recording customer interactions and complaint cases in the system
Passing on unresolved issues to the right departments
Helping to make customer service processes better

Brzmi jak oferta dla Ciebie?

T-Mobile · Warszawa

Na stronie firmy T-Mobile · ~2 minuty

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