Konsultant/-ka ds. Reklamacji i Obsługi klienta
T-MobilePosted 16d
- Warsaw
- On-site
- Mid (3-5y)
- Polish
- Sales
Salary not stated
About the role
Handling customer complaints and delivering after-sales service to keep clients satisfied and resolve issues in line with company standards.
Requirements
Background in customer service, complaints handling or call center work
Strong abilities in communication and empathy
Capacity to stay calm and professional when situations get difficult
Solid organizational abilities and a careful eye for detail
Familiarity with MS Office or CRM systems
Fluency in Polish
Responsibilities
Taking care of incoming customer complaints received through phone, email and chat
Looking into issues and giving accurate details about products and services
Carrying out refunds, adjustments and service corrections as laid out in procedures
Recording customer interactions and complaint cases in the system
Passing on unresolved issues to the right departments
Helping to make customer service processes better
Sound like you?
T-Mobile · Warsaw
On T-Mobile's website · ~2 minutes
New to Sales? Read our guide: Sales Vocabulary: 50+ Essential Sales Terms You Should Know
