Delivery/Key Account Manager

About the role

At Idego, you'll join a ~100-person team of experienced problem solvers building real products across Cloud, Data & AI, and Software Development.

The environment is genuinely AI-oriented - modern tech applied to real business problems, not chasing shiny trends. If you naturally connect the dots across tools, systems, and ideas, and you're someone who stays curious and takes ownership, this is the kind of place where that's noticed and valued.

On the culture side, things stay simple. Autonomy, common sense. No unnecessary corporate layers, no "let's look busy" theatre - just smart people …

Requirements

• CRM

• Negotiation skills

• Customer relationship management

• IT sector

• Claude

• ChatGPT

• Gemini

Responsibilities

1. 1

   Take over new opportunities and lead them to a signed deal

2. 2

   Grow your accounts: spot the need for new roles, additional teams and extensions before the client asks

3. 3

   Negotiate rates, renewals and contract terms

4. 4

   Plan and forecast the growth of your portfolio

5. 5

   Prepare estimates and commercial offers for clients

6. 6

   Be the main point of contact for client decision-makers and run regular business reviews

7. 7

   Handle escalations end to end and come with a solution, not just a status update

8. 8

   Understand your clients' business goals well enough to advise them on how our teams can help

9. 9

   Stay close to our specialists on your accounts through regular check-ins, and catch risks early

10. 10

    Coordinate onboarding, offboarding and replacements, and define client needs for recruitment

11. 11

    Keep reporting and monthly settlements accurate and in line with client agreements

12. 12

    Use AI every day to work smarter

13. 13

    Collaborate with HR, Finance, and Legal Teams