Customer Service Advisor with Russian and English

About the role

This role provides customer service support in Russian and English through phone, chat and email. It covers travel assistance, reservation changes, cancellations and refunds, plus advice to partners on flights and related services.

Requirements

• Russian C1 and English B2 (both spoken and written).

• Calm and well-organized, you feel great in fast-paced environment, constant change gives you energy. Strong technical knowledge.

• Team player with great attitude with the ability to work independently.

• Excellent technical skills (MS Office, Browsers, general computer skills).

• Positive energy, enjoy communicating with customers and colleagues.

• Previous experience in Customer service, digital service platforms and CRM tools is an advantage.

• Candidates will be asked to complete a short practical PC-based task during the interview. This will involve sharing their screen, searching tourism-related information online, and demonstrating how they present and navigate the findings.

Responsibilities

1. 1

   Responding to customers via phone, chat, and e-mail (outbound and inbound).

2. 2

   Support customers with travel difficulties.

3. 3

   Change the reservation both in time and destination, change of personal data.

4. 4

   Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.

5. 5

   Dealing with cancellations and refunds.

Benefits & perks

• Working hours: Monday, Sunday 8:00, 22:00
• Civil contract hourly rate: 32,68 PLN/gross
• Work for a well-known travel services company.
• Professional training.
• Career growth prospects within an international company.
• Training and development programs.
• Language classes.
• Multinational environment.