O stanowisku
Hi, I’m Geo, Ashby’s VP of Product. I joined Ashby August ‘26; read more about why I joined here. https://www.ashbyhq.com/blog/all/a-letter-from-chris-geoghegan-on-joining-ashby I’m looking for a growth-oriented product manager to help users onboard and expand their usage of the product.
At Ashby, we have a unique approach to building products https://www.ashbyhq.com/blog/culture/ashbys-operating-principles (more on that below). As a PM, your primary goal is to eliminate frustration and bring delight to our customers. You’ll work with engineers who deeply understand the customer and business problem and own the solution end-to-end. This means that you spend less time writing detailed specs and more time with customers and doing deep product thinking.
Our unique approach is working. We’re growing >100% year over year and have notable customers such as Notion, Linear, OpenAI, Shopify, and Snowflake. Our growth and retention metrics are best in class among our peers. We’re backed by amazing investors like Y Combinator, Elad Gil, Lachy Groom, and many more!
THE CHALLENGE
The surface area of our flagship ATS product is growing, and we are launching new products. This means customers are less likely to organically adopt the things that create value for them.
Historically, onboarding has been human-driven by our amazing Customer Success team https://www.ashbyhq.com/blog/culture/customer-success. And now, we’re ready to productize our learnings. As Ashby grows, we need a single…
Czy do nas pasujesz?
You are a growth-oriented product manager
Czym się zajmiesz
Building a deep understanding of the entire Customer Journey and designing a thoughtful onboarding experience for each role, prioritizing how the product and email can support users at different stages
Leading the product-led growth motion by working closely with the Customer Success team, which owns human-led onboarding and designed the first version of it
Taking ownership of transactional email, meaning email triggered by product signals, as an extension of the product experience
Defining and tracking key metrics that show whether the onboarding experience helps customers reach value sooner
Defining and analyzing growth metrics yourself while partnering with the small data team where it helps
Making the elimination of frustration and the delivery of delight for customers your primary goal as a PM
Working with engineers who have a deep understanding of the customer and business problem and who own the solution end-to-end
Spending less time writing detailed specs and more time with customers and doing deep product thinking
Onboarding organizations that have different roles and stakeholders with different goals
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Ashby
Na stronie firmy Ashby · ~2 minuty
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