Head of Customer Education

You think from first principles about education. You're skeptical of "best practices" as a starting point and more interested in what actually serves the specific audience in front of you, whether that's a recruiter trying to figure out offer approvals or a CSM trying to explain a product release.

You're a strong leader of leaders. You develop the people beneath you deliberately, hold a high bar without micromanaging, and create an environment where your team does their best work.

You think in operating models. You can look at three distinct functions and figure out what they need to share, where they need to stay separate, and how to build systems without over-engineering.

You build strong cross-functional relationships. You'll need to partner closely with leadership counterparts across CS, Sales, Product, and Marketing, and the ability to show up as a credible, collaborative peer in those conversations is as important as what you build within CE.

You're comfortable with ambiguity and motivated by building. This is not a standard Education role and the team is still early, we need someone who can figure out how we scale and help build toward that.

You communicate with clarity and operate well in a writing-heavy culture. At Ashby, proposals, frameworks, and documentation are how decisions get made and work moves forward.

Overseeing RecOps Consulting, ensuring 1:1 customer engagements are driving real value, and that insights from direct consulting work find their way into Academy content rather than staying locked in individual engagements.

Partnering with Professional Services on scoping and delivering paid RecOps engagements, including how packages are structured, where the line sits between complimentary and paid work, and how the consulting model evolves by segment.

Partnering with the Manager of Academy on content strategy, what gets built, how it's organized, and how the library evolves as the product and customer base grow.

Building out new Academy programs, including a product certification path, centralizing the webinar function under CE, and launching a Digital Programs capability that brings education directly to customers through in-app and email experiences.

Building out Product Enablement as a distinct function, translating the last 20% of product context for CSMs and AEs, addressing the continuous shipping problem for our field teams, and designing a new hire onboarding experience that's more durable than what we have today.

Building the operating infrastructure that lets all three functions scale: intake processes, engagement frameworks, capacity planning, and the connective tissue that keeps the functions working together rather than in parallel.

While you'll start by managing a mix of Managers and ICs across Consulting and Academy, you’ll be responsible for identifying where additional layers are needed to effectively scale the org, either by developing from within or hiring externally.