O stanowisku
Hello! We're Jason and Charlie, Support Managers at Ashby. We’re excited to share that we're hiring Product Support Specialists in North America.
Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining the team, you’ll contribute to delivering that same world-class experience.
In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.
You’ll also spend time on projects that make the work we do better. Past projects our team has taken on include:
As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values, which we’ll explore more deeply during the interview process, guide how we work.
ABOUT ASHBY
We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/%EF%BF%BC%EF%BF%BCWehttps://www.ashbyhq.com/
We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. Following our Series D in 2025,…
Czy do nas pasujesz?
Comfortable owning complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, and communicating clearly
Can explain technical issues concisely, think systematically, and operate with strong ownership in asynchronous environments
Can explain the same issue differently depending on the audience, while staying clear and direct
Curious both when addressing customers and when creating solutions that improve workflows
Delight customers with keen attention to detail, thorough and clear responses, and empathy
Can balance investigation, customer communication, and escalation quality in a fast-moving environment
Have done B2B support across company sizes, from SMB to enterprise
Czym się zajmiesz
Work closely with customers every day
Handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices
Absorb and synthesize highly technical work from the Engineering Team to create enablement for technical up-leveling of the broader Support Team
Develop workflow automation allowing for better team cohesion and efficacy
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Ashby
Na stronie firmy Ashby · ~2 minuty
Więcej ofert w firmie Ashby
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