Process Improvement Manager m/f/n

About the role

Process Improvement Manager responsible for examining, reworking, and fine-tuning business and customer-facing processes to raise efficiency and service quality.

Requirements

• Demonstrated experience in process improvement, lean, or operational excellence roles

• Sharp analytical and problem-solving abilities

• Background in process mapping and optimization methods

• Strong skills in stakeholder management and facilitation

• Capable of juggling multiple projects and delivering results

• Strong written and verbal communication

Responsibilities

1. 1

   Mapping and reviewing current processes to spot bottlenecks and areas for improvement

2. 2

   Designing and rolling out process improvements together with stakeholders

3. 3

   Setting and tracking process KPIs and reporting on performance

4. 4

   Running workshops and leading change management initiatives

5. 5

   Writing up standard operating procedures and process documentation

6. 6

   Backing a culture of continuous improvement across customer success operations