O stanowisku
Hi, I’m Alex https://www.linkedin.com/in/alexandragelinas/, Head of Contract Management (Renewals) at Ashby. Our Contract Management team plays a critical role in helping customers navigate renewal and commercial conversations thoughtfully, strategically, and with a high degree of trust. We are building a team that takes pride in delivering exceptional customer experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of Contract Management (Renewals) to help scale and evolve this function.
In this role, you’ll lead and develop a team of Startup Contract Managers responsible for guiding customers through renewals, pricing conversations, negotiations, and long-term partnership planning. A key part of this role is helping the team navigate increasingly complex commercial conversations while building scalable processes, operational rigor, and repeatable frameworks that elevate both the customer experience and the effectiveness of the Contract Management organization.
You’ll partner closely with leaders across Customer Success, Sales, RevOps, Product, Legal, Finance, and Support to help shape how Ashby approaches renewals and long-term customer growth as we continue to scale upmarket.
As the Manager of Contract Management, you’ll lead a team of global Startup Contract Managers responsible for renewal strategy, customer retention, and commercial partnership management across Ashby’s customer base. You’ll act as a coach,…
Czy do nas pasujesz?
You communicate with clarity and empathy. You ask thoughtful questions, simplify complex concepts, and build trust through transparent communication.
You enjoy coaching. You see every negotiation, renewal, and customer interaction as an opportunity to help your team learn and grow.
You are highly operational. You value strong internal systems, accurate forecasting, clean data, and scalable process design.
You thrive in dynamic environments. You are energized by solving complex problems and adapting processes as the business evolves.
You balance customer advocacy with business integrity. You can empathize deeply with customer needs while confidently protecting Ashby’s long-term commercial interests.
You are a strategic problem solver. You know how to navigate ambiguity, identify creative solutions, and align multiple stakeholders toward a shared outcome.
You enjoy building. You are excited about helping shape the future of the Contract Management organization and scaling its impact across Ashby.
You prefer highly rigid, unchanging processes and environments.
You are uncomfortable navigating pricing conversations, negotiations, or commercial ambiguity.
You prefer operating independently rather than through cross-functional collaboration and team development.
You are more interested in defining high-level strategy than owning execution alongside your team.
You avoid operational detail, forecasting rigor, or system/process improvement work.
You are uncomfortable balancing customer empathy with accountability and commercial discipline.
You prefer transactional customer interactions over long-term strategic partnership building.
We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to position and support in commercial conversations.
We believe deeply in pairing customer empathy with accountability and operational excellence.
We value thoughtful communication, principled decision-making, and strong ownership across every function.
We strongly believe that small teams with very talented people deliver significantly better outcomes than large teams with unclear ownership or low accountability.
We care deeply about helping customers succeed while also building a sustainable, scalable business.
Recruiter Screen - 30 minutes
Czym się zajmiesz
Lead and coach a team of 6 Startup Contract Managers (4 in America and 2 in EMEA) responsible for renewals, contract negotiations, and commercial partnership conversations. These individuals do high volume - about
Up-level team performance through thoughtful coaching, operational discipline, and skill development across negotiation strategy, forecasting, customer communication, and stakeholder management
Help build scalable renewal processes, systems, and operational workflows that improve efficiency while preserving a high-touch customer experience
Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps to align on customer strategy and commercial outcomes
Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance across the team
Support the team in navigating complex negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multi-product commercial conversations
Translate successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials for the broader organization
Help shape the long-term vision and operational strategy for the Contract Management function as Ashby continues to scale
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Ashby
Na stronie firmy Ashby · ~2 minuty
Więcej ofert w firmie Ashby
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