Five9 Consultant- Song (GN)

About the role

A Five9 Consultant handles the rollout, setup, and tuning of Five9 cloud contact center solutions that power client customer service operations.

Requirements

• Demonstrated track record delivering Five9 or similar cloud contact center platforms

• Knowledge of contact center operations, telephony principles, and IVR design

• Background connecting contact center solutions with CRM platforms like Salesforce or Microsoft Dynamics

• Solid analytical and debugging abilities for sorting out platform setup issues

• Strong communication skills for working with clients and delivering training

• Five9 certifications in relevant areas are an advantage

Responsibilities

1. 1

   Set up and launch Five9 cloud contact center platform components such as IVR, ACD, and reporting tools

2. 2

   Create call routing plans and workflows that match client business needs

3. 3

   Connect Five9 solutions with CRM systems and other enterprise applications

4. 4

   Carry out system testing, debugging, and performance optimization to keep the platform dependable

5. 5

   Train client teams and produce documentation covering platform use and administration

6. 6

   Keep the platform running with ongoing maintenance, upgrades, and problem resolution