Customer Success Manager (RO)

About the role

A Customer Success Manager makes sure clients reach their goals with the product or service, boosting adoption, retention, and lasting satisfaction. This person serves as the main contact for assigned accounts and works to build ongoing relationships.

Requirements

• Demonstrated background in customer success, account management, or other client-facing positions

• Excellent communication and relationship-building abilities

• Skill in grasping client needs and turning them into practical action plans

• Experience handling several accounts at once and setting priorities among competing demands

• Comfortable using data and metrics to evaluate client health

• Fluent in Romanian and English

Responsibilities

1. 1

   Oversee a set of client accounts and act as their main point of contact

2. 2

   Keep track of client health, product usage, and renewal risk, and step in early to resolve concerns

3. 3

   Support clients during onboarding and help them get real value from the product

4. 4

   Hold regular check-ins, business reviews, and QBRs with stakeholders

5. 5

   Raise issues and work with internal teams to get client problems solved

6. 6

   Monitor key success metrics and report on how accounts are performing