Customer Service Specialist with French

About the role

The Customer Service Specialist with French provides support in French and English, taking on inquiries and resolving issues to keep satisfaction levels high. The role acts as the main contact point for French-speaking customers.

Requirements

• Fluent in French and English, both written and spoken

• Experience in a customer-facing or support role

• Strong analytical and problem-solving abilities

• Familiarity with CRM tools and ticketing systems

• Excellent verbal and written communication skills

• Able to work collaboratively and adapt to changing priorities

Responsibilities

1. 1

   Answer customer inquiries in French and English through phone, email, and chat channels

2. 2

   Identify and resolve customer complaints and service issues in a timely manner

3. 3

   Keep precise records of customer interactions in the CRM system

4. 4

   Supply product information, troubleshooting guidance, and policy details

5. 5

   Hand off unresolved issues to senior support or technical teams

6. 6

   Reach performance metrics tied to quality, productivity, and customer satisfaction