Account Manager (Polish)

About the role

☎️ About fonio

fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil.

We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.

We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.

Join one of the fastest-growing companies! 🚀

Requirements

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)

• Experience in upselling, renewals, or expansion revenue across existing customers

• Strong product and technology understanding; you're highly AI-savvy

• Structured working style, ownership mindset, and customer focus

• Native-level Polish, confident in calls, reviews & demos

Responsibilities

1. 1

   Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.

2. 2

   Expansion Sales: Identifying and realizing growth potential within existing accounts.

3. 3

   Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.

4. 4

   Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.

5. 5

   Teamwork: Close collaboration with Customer Success, Product, and Marketing.

6. 6

   Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

Benefits & perks

• €55,000 – €70,000 OTE (base + uncapped commission, depending on experience)
• On-site in Warsaw
• Top equipment of your choice & extremely short decision-making paths
• Close collaboration with Product, Marketing & Customer Success
• A strong, scaling AI product with real customer value
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding; you're highly AI-savvy
• Structured working style, ownership mindset, and customer focus
• Native-level Polish, confident in calls, reviews & demos
• 15 min recruiter intro call
• 45 min content interview incl. a short case study
• 20 min conversation on culture, expectations & details