O stanowisku
Hello! I am Alex https://www.linkedin.com/in/alexandragelinas/, Head of Contract Management at Ashby. I am thrilled to be expanding our Contract Management team, as this function serves an important role in the success of our customers and the business.
Having a Contract Management team at Ashby allows our Sales team to focus on supporting prospective buyers on their journey to becoming an Ashby customer and existing customers expanding further into the product, while simultaneously allowing our Customer Success team to focus on the growth and success of our existing customers. With this harmonious relationship across the internal teams, we are able to make renewal and contract conversations meaningful and relevant to the needs of our customers, providing a top tier experience with Ashby.
As an Ashby Contract Manager for Startup accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers who are up to 100 employees. You will manage annual customer renewals, month-to-month customer subscriptions, contract questions, and will collaborate closely with a number of internal teams across Ashby’s largest customer segment.
As a trusted guide to quickly growing and steady-state startups, you will need to secure early customer loyalty, guide non-recruiting personas through the renewal process, and provide hands-on assistance to customers. Attention to detail on a high volume of accounts will be essential, with an agile approach to…
Czy do nas pasujesz?
Strong background in a combination of sales, customer success, and renewal management
Proven ability to drive contract renewals and enhance customer satisfaction
Attention to detail on a high volume of accounts
Agile approach to secure continuing customers swiftly and solve for smaller businesses creatively
Czym się zajmiesz
Manage annual customer renewals, month-to-month customer subscriptions, contract questions
Collaborate closely with a number of internal teams across Ashby's largest customer segment
Secure early customer loyalty
Guide non-recruiting personas through the renewal process
Provide hands-on assistance to customers
Navigate pricing and negotiation discussions with empathy and tact
Lead the renewal process with customers, ensuring timely and successful contract renewals
Build and maintain trust with customers, proactively addressing concerns
Manage day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance
Understand contract terminology and how to communicate these terms to customers
Identify opportunities to support businesses and identify high growth accounts
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Ashby
Na stronie firmy Ashby · ~2 minuty
Więcej ofert w firmie Ashby
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