Opublikowano 18d · Customer Success

Head of Customer Success

Callstack·Wrocław

Wynagrodzenie · Brutto
Do negocjacji

Na stronie firmy Callstack · ~2 minuty

01

O stanowisku

We don’t follow best practices, we set them!

Callstack supports and inspires top industry leaders in shipping better digital products and services to their users. We are a team of high-level experts in cross-platform development and consultancy. We co-create the technology, collaborate with the Meta team on setting the direction for the future growth of the React Native framework, and much more!

We are recognized in the React Native Community as contributors to Open Source projects, organizers of React Universe Conf, as well as speakers at international conferences. We also organize regular community meetups in our HQ in Wrocław, Poland.

Callstack
Callstack
Callstack provides top cross-platform consultancy & development in React Native and React.js. We co-create and shape the technology as core contributors and innovators. Our main goal is to drive and accelerate software development innovation.
Profil →
02

Czy do nas pasujesz?

  • You are the right candidate if you have:

  • At least 10+ years of proven success in B2B enterprise services, preferably within the IT or software development sector, with 5+ years leading b2b services Customer Success, Account Management or Client Partnership teams.

  • Demonstrated track record of growing a large portfolio (100M+ PLN or equivalent) with measurable YoY revenue expansion.

  • Strong track record in closing upsell & cross-sell deals, negotiating enterprise contracts, and managing a healthy, predictable sales pipeline.

  • Ability to collaborate closely with engineering leadership and translate complex technical roadmaps into compelling business value for C-level stakeholders.

  • Near-native command of English (min. C1) with the ability to influence, present, and negotiate at the executive level.

  • Proven ability to move beyond “delivery vendor” status to become a trusted business advisor and strategic partner.

  • Strong financial acumen - comfortable with P&L ownership, forecasting, reporting, and KPI-driven management.

  • A self-driven, entrepreneurial approach to problem-solving, team building, and client relationship development.

  • Willingness and ability to travel internationally up to 25% of working time.

  • A belief that “Impossible is nothing”.

  • What we offer:

  • 24 paid days off & 30 days paid sick leave for B2B contractors

  • Fully-covered life insurance

  • Free access to mental health platform - Helping Hand

  • Individual Wellbeing & Development Budget

  • Monthly lunch allowance

  • Accounting costs refund for B2B contractors

03

Czym się zajmiesz

  • Own the full revenue target for a 150 - 200M PLN portfolio with ambitious YoY growth goals.

  • Drive upsells, account expansions, cross-sells, and end-to-end renewals to ensure consistent revenue growth across the entire portfolio.

  • Build and execute mid- and long-term key account plans, including stakeholder mapping, competitive positioning, and expanding into new client divisions to unlock incremental revenue.

  • Lead pricing strategy, contract negotiations, and commercial deal structuring for the largest and most complex engagements.

  • Develop account strategies and roadmaps to strengthen long-term partnerships and maximize lifetime value.

  • Personally own relationships with top-tier accounts. Lead regular executive-level 1:1s with key stakeholders and plan onsite visits to deepen partnerships.

  • Build and maintain long-term relationships with key client stakeholders across all levels of the organization.

  • Act as a bridge between clients and R&D, sharing technology trends

04

Benefity i zalety

Private healthcare for you and your family
Multisport Card or monthly allowance for other sports activities

Brzmi jak oferta dla Ciebie?

Do negocjacji · Callstack · Wrocław

Na stronie firmy Callstack · ~2 minuty