O stanowisku
Salary:8 000 - 11 000 PLN gross (CoE)
Callstack supports and inspires top industry leaders in shipping better digital products and services to their users. We are a team of high-level experts in cross-platform development and consultancy. We co-create the technology, collaborate with the Meta team on setting the direction for the future growth of the React Native framework, and much more!
We are recognized in the React Native Community as contributors to Open Source projects, organizers of React Universe Conf, as well as speakers at international conferences. We also organize regular community meetups in our HQ in Wrocław, Poland.
Czy do nas pasujesz?
You are the right candidate if you have:
At least 2 years of previous experience in IT Support, Helpdesk, Service Desk, or a similar role.
Good knowledge of macOS (must-have), Windows, and Linux.
Hands-on experience troubleshooting hardware, software, accounts, and connectivity.
Familiarity with MDM (must-have), MFA, SSO, and basic IAM concepts.
Experience with ticketing systems; Freshservice is a plus.
Good understanding of common SaaS tools and Google Workspace.
Basic networking knowledge, including Wi-Fi, LAN, VPN, and DNS.
Strong communication and organizational skills, with a user-focused approach.
Good English communication skills.
Proactive mindset and willingness to take ownership and improve IT processes.
What we offer:
Fully covered life insurance
Free access to the Helping Hand mental health platform
Individual Wellbeing & Development Budget
Monthly lunch allowance
Cool office in Wrocław city center
Magnificent team events and activities
Czym się zajmiesz
Provide day-to-day IT support and troubleshoot issues across macOS, Windows, and Linux.
Manage IT tickets in Freshservice, keeping users informed and documenting solutions.
Prepare, configure, track, and maintain laptops, mobile devices, peripherals, and conference room equipment.
Support user accounts, access, MFA, and permissions across company tools.
Install and maintain software and manage software licenses.
Troubleshoot basic Wi-Fi, LAN, and VPN issues and escalating more complex cases.
Coordinate hardware repairs, warranties, replacements, and external IT vendors.
Maintain IT documentation and knowledge base, and identify opportunities for process improvements and automation.
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Callstack · Wrocław
Na stronie firmy Callstack · ~2 minuty
Więcej ofert w firmie Callstack
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