O stanowisku
Twój zakres obowiązków - Serve as a brand ambassador, advise customers on hygiene products - Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack) in both Hebrew and English - Providing multichannel written support: e-mail, chat, and social media channels in both Hebrew and English - Documenting e-commerce complaints logged on e-commerce platforms - Maintain high level of customer satisfaction - Remain polite, patient and courteous with customers throughout the experience. - Ensure the end to end experience for all customers is at high level of customer satisfaction.
Czy do nas pasujesz?
Language level: Hebrew C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
Able to listen to understand, review, and provide solutions.
High-developed communication skills.
Strong attention to details and ability to multitask.
Customer Service experience in an international, fast-peace environment (1 year).
Practical knowledge of CRM systems.
Czym się zajmiesz
Serve as a brand ambassador, advise customers on hygiene products
Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack) in both Hebrew and English
Providing multichannel written support: e-mail, chat, and social media channels in both Hebrew and English
Documenting e-commerce complaints logged on e-commerce platforms
Maintain high level of customer satisfaction
Remain polite, patient and courteous with customers throughout the experience.
Ensure the end to end experience for all customers is at high level of customer satisfaction.
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Concentrix CVG International
Na stronie firmy Concentrix CVG International · ~2 minuty
Więcej ofert w firmie Concentrix CVG International
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