Customer service specialist in the automotive industry of Volkswagen group with German

1+ years of experience in a call center or customer service role, preferably in the automotive industry.

Strong communication skills, with a minimum C1 level in German.

Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.

Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.

The ability to stay composed, tactful, and solution-focused when interacting with customers.

Strong attention to detail and organizational skills.

Excellent problem-solving skills and a creative, solution-oriented mindset.

A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

Familiarity with CRM systems

Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.

Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.

Collaborate with colleagues to enhance the overall customer experience.

Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.

Exhibit warmth and enthusiasm in every customer interaction