Trust & Safety Specialist with English and German

About the role

A Trust and Safety Specialist who reviews and moderates user-generated content in English and German to keep the platform safe and aligned with its policies.

Requirements

• Fluency in English and German in both written and spoken form

• Solid grasp of online content policies and community guidelines

• Careful attention to detail and the capacity to exercise sound judgment under pressure

• At ease when reviewing content that may be sensitive or disturbing

• Adequate computer skills and the ability to operate moderation tools

• Dependable, self-driven, and able to function within a structured setting

Responsibilities

1. 1

   Assess, examine, and moderate user-generated content based on established policies and guidelines

2. 2

   Reach consistent and accurate determinations on content that may breach community standards

3. 3

   Refer complex or sensitive cases onward to senior reviewers or specialized teams

4. 4

   Record moderation decisions and keep case records accurate

5. 5

   Share feedback on gaps in policy and propose enhancements to guidelines

6. 6

   Hit daily productivity and quality goals while preserving accuracy