O stanowisku
As a Technical Support Specialist (CZ), you will act as the main contact point for customers who speak Czech, diagnosing technical problems and keeping customer satisfaction high. You will collaborate with internal teams to fix issues and enhance the overall customer experience.
Czy do nas pasujesz?
Fluent Czech and English, both written and spoken
Demonstrated background in technical support, help desk, or customer service
Solid problem-solving abilities and a knack for picking up new software products fast
Outstanding communication skills paired with a customer-first mindset
At ease using ticketing systems and basic technical tools
Capable of juggling priorities in a busy setting and contributing both solo and within a team
Czym się zajmiesz
Handle customer requests through phone, email, and chat in Czech and English, identifying and fixing technical problems
Record, monitor, and escalate support tickets correctly, making sure they are resolved on time within agreed SLAs
Walk customers through product installation, setup, and problem-solving steps using clear directions
Recreate and write up reported bugs, working alongside engineering teams to get them fixed
Keep knowledge base articles, FAQs, and internal support docs current and up to date
Spot recurring customer problems and share input with product teams to raise overall service quality
Brzmi jak oferta dla Ciebie?
Do negocjacji · Choice
Na stronie firmy Choice · ~2 minuty
Więcej ofert w firmie Choice
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