O stanowisku

Twój zakres obowiązków - Lead, supervise, and motivate a team of Customer Support Representatives to achieve service-level, quality, productivity, and customer satisfaction targets. - Monitor daily operations, manage workloads, allocate tasks, and ensure timely resolution of customer inquiries and escalations.

Capgemini

Capgemini na polskim rynku działa już od ponad 30 lat i jest liderem w kraju, wspierając swoich klientów w procesach biznesowych w obszarach finansów i księgowości, HR, IT i usług chmurowych, obsługi klienta, zarządzania projektami, zarządzania zmianą oraz analityki i zarządzania danymi. W Polsce zatrudniamy głównie ekspertów i ekspertki z obszaru usług biznesowych (konsultantów i analityków biznesowych, księgowych, logistyków, HR) oraz z obszaru IT (programistów, testerów, czy ekspertów od sztucznej inteligencji).

Profil →

Czy do nas pasujesz?

Previous experience as a Team Leader, Supervisor within a Customer Support environment.
Fluent German and English skills at C1 level, both written and spoken.
Strong leadership, coaching, and people management skills.
Excellent customer focus and ability to manage sensitive or escalated customer situations.
Good analytical ability to review performance data and identify improvement areas.
Ability to work in a fast-paced support environment while maintaining quality and compliance standards.
Working knowledge of contact centre tools, CRM systems, reporting dashboards, and Microsoft Office applications.

Czym się zajmiesz

Lead, supervise, and motivate a team of Customer Support Representatives to achieve service-level, quality, productivity, and customer satisfaction targets.
Monitor daily operations, manage workloads, allocate tasks, and ensure timely resolution of customer inquiries and escalations.
Provide coaching, feedback, and performance support to team members through regular one-to-one discussions, call/chat/email quality reviews, and development plans.
Track and review key performance indicators such as response time, resolution rate, quality score, customer satisfaction, attendance, and productivity.
Collaborate with internal stakeholders, support teams, and management to resolve operational issues and improve service delivery.

Benefity i zalety

Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

sharing the costs of sports activities

private medical care

life insurance

no dress code

parking space for employees

extra social benefits

redeployment package

employee referral program

charity initiatives

dostęp do kursów np. Excel, VBA, RPA, Obsługa klienta

nieograniczony dostęp do Udemy Business

bezpłatny czat/rozmowa z terapeutą