O stanowisku
O projekcie
You will provide advanced IT support to German-speaking users, resolving incidents and service requests while ensuring high service quality and SLA compliance. You will collaborate with international teams, contribute to continuous service improvement, and deliver excellent customer service through effective communication and problem-solving.
Twój zakres obowiązków
Provide advanced IT support and service coordination for German-speaking users.
Resolve complex incidents and service requests in a timely manner.
Ensure compliance with agreed service level agreements (SLAs).
Collaborate with international teams to deliver effective support.
Contribute to knowledge sharing and continuous service improvement.
Build high customer satisfaction through professional communication and problem resolution.
Wymagania
Fluent German and good English communication skills.
Experience in IT service desk, technical support, or service centre environments.
Ability to resolve complex incidents and service requests.
Strong customer focus and problem-solving skills.
Experience working with SLAs and service management processes.
Ability to collaborate effectively with international teams.
Proactive approach to knowledge sharing and continuous improvement.
To oferujemy
Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Benefity
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
unlimited access to Udemy Business
free chat/call with a therapist
O firmie
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Czy do nas pasujesz?
Fluent German and good English communication skills.
Experience in IT service desk, technical support, or service centre environments.
Ability to resolve complex incidents and service requests.
Strong customer focus and problem-solving skills.
Experience working with SLAs and service management processes.
Ability to collaborate effectively with international teams.
Proactive approach to knowledge sharing and continuous improvement.
Czym się zajmiesz
Provide advanced IT support and service coordination for German-speaking users.
Resolve complex incidents and service requests in a timely manner.
Ensure compliance with agreed service level agreements (SLAs).
Collaborate with international teams to deliver effective support.
Contribute to knowledge sharing and continuous service improvement.
Build high customer satisfaction through professional communication and problem resolution.
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Capgemini
Na stronie firmy Capgemini · ~2 minuty
Więcej ofert w firmie Capgemini
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