ServiceNow Consultant

About the role

Stanowisko ServiceNow Consultant w Capgemini Invent obejmuje współpracę z klientami przy projektowaniu i wdrażaniu rozwiązań ServiceNow oraz dbanie o najlepsze praktyki platformy. Rola wymaga doświadczenia z ServiceNow i znajomości procesów ITSM, a praca odbywa się w środowisku Agile.

Requirements

• Experience with ServiceNow (2+ years preferred) in either technical or functional capacity.

• Strong understanding of ITSM processes and platform governance.

• Ability to work in Agile delivery environments.

• Excellent communication and problem-solving skills.

• Good command of English.

• ServiceNow certifications (CSA, CIS in ITSM/ITOM/HRSD).

• ITIL Foundation certification.

• Experience with Performance Analytics, CMDB, or advanced integrations.

• Good command of German or other foreign languages.

Responsibilities

1. 1

   Partner with clients to understand business needs and translate them into ServiceNow solutions.

2. 2

   Participate in solution design, configuration, and implementation across modules such as ITSM, ITOM, HRSD, and CSM.

3. 3

   Ensure platform best practices, maintainability, and upgrade readiness.

4. 4

   Collaborate with architects, project managers, and QA to deliver high-quality outcomes.

5. 5

   Document designs, configurations, and testing plans.

Benefits & perks

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist