Service Management Expert

About the role

A Service Management Expert looks after service delivery processes, makes sure service standards are followed, and pushes for ongoing improvement of service operations.

Requirements

• Bachelor's degree in business, operations, or a similar subject

• Demonstrated experience in service management or service delivery roles

• Solid knowledge of service management frameworks and best practices

• Excellent analytical and problem-solving skills

• Strong communication and stakeholder management abilities

• Able to handle several priorities in a fast-paced setting

Responsibilities

1. 1

   Run and keep an eye on service delivery processes to make sure agreed service levels are met

2. 2

   Spot service performance problems and lead corrective and preventive actions

3. 3

   Work with teams across the business to sort out escalated service incidents

4. 4

   Create and keep service management documentation, procedures, and reporting up to date

5. 5

   Study service data and trends to suggest process improvements

6. 6

   Help with audits and make sure service management frameworks and standards are followed