About the role

A Service Management Expert looks after service delivery processes, makes sure service standards are followed, and pushes for ongoing improvement of service operations.

Requirements

Bachelor's degree in business, operations, or a similar subject
Demonstrated experience in service management or service delivery roles
Solid knowledge of service management frameworks and best practices
Excellent analytical and problem-solving skills
Strong communication and stakeholder management abilities
Able to handle several priorities in a fast-paced setting

Responsibilities

Run and keep an eye on service delivery processes to make sure agreed service levels are met
Spot service performance problems and lead corrective and preventive actions
Work with teams across the business to sort out escalated service incidents
Create and keep service management documentation, procedures, and reporting up to date
Study service data and trends to suggest process improvements
Help with audits and make sure service management frameworks and standards are followed