O stanowisku

ABOUT THIS ROLE

Hi, I'm Casey, Head Customer Success Management and Customer Education at Ashby. I'm excited to be hiring our first EMEA-based Recruiting Operations Consultant to support Strategic, Mid-Market, and Startup customers across the EMEA region. You'll join the Customer Education team, combining 1:1 customer consulting, CSM enablement, and educational content creation to scale advanced recruiting operations expertise, boost CSM RecOps literacy, and help customers hit measurable recrui

Ashby

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Czy do nas pasujesz?

You have hands-on experience with Ashby's product and are excited by the value it offers Talent Acquisition teams.
You enjoy helping customers learn and supporting them as they grow into power users.
You are a strong communicator who can facilitate clearly and concisely.
You can work with a range of stakeholders, such as Heads of Talent and recruiters, and help them align on shared goals.
You are comfortable working across varying levels of complexity, from answering simple interview plan questions to building advanced Quality of Hire reporting strategies.
You are skilled at holding stakeholders accountable, setting clear expectations, and facilitating alignment.
You proactively define boundaries, enabling CSMs to own foundational RecOps work so you can focus on high-leverage contributions.
You are skilled at enabling others, whether in 1:1 sessions or group settings.
You have deep empathy for customers and can turn their feedback into actionable insights that shape internal priorities and product direction.
You have 2+ years of experience in recruiting operations, analytics, and process design, and enjoy helping others grow in these areas.
You prefer rigid structure and are uncomfortable with ambiguity or evolving priorities.
You don't enjoy hands-on building with customers, as this role is a mix of both consulting engagements and build-for-me engagements.
You are not comfortable running projects from beginning to end, including scoping, execution, and follow-through
You want to focus exclusively on individual customer conversations and not contribute to scaled education or internal enablement.

Czym się zajmiesz

Providing high-impact consulting through RecOps Connects (complimentary 1:1 engagements) and paid engagements, centered on recruiting strategy, analytics interpretation, and operational best practices.
Working with AEs, CSMs, and Professional Services to scope, sell, and deliver paid consulting engagements using the RecOps SOW framework.
Turning insights from 1:1 consulting into scalable education, including Academy courses, guides, webinars, and segment-specific playbooks, that go beyond "how" to explain "why."
Contributing to advanced product education, such as interpreting Quality of Hire dashboards and building analytics strategies, and shaping our most sophisticated Customer Education offerings.
Working closely with the Product Team to turn your observations into tangible feedback.
Equipping CSMs with foundational RecOps strategies and tactics.

Benefity i zalety

Opportunity to work with a talented and passionate team.

10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable.

Unlimited PTO with four weeks recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it!

Generous family paid family leave. We plan to expand this to employees in other countries as situations arise.

Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

$100/month education budget with more expensive items (like conferences) covered with manager approval.