O stanowisku
A first-line IT support position delivering technical help to internal users and clients, sorting out hardware, software and connectivity problems via phone, chat and email in English.
Czy do nas pasujesz?
Education or training in information technology, computer science or a similar technical subject.
Solid grasp of computer hardware, operating systems, networking basics and common office applications.
Excellent spoken and written English, with the ability to explain technical ideas to non-technical users.
Strong problem-solving abilities, patience and a service-focused mindset.
Prior experience with ticketing or ITSM tools is a plus.
Willingness to work shifts and collaborate within an international support team.
Czym się zajmiesz
Take in incoming support requests and sort technical issues at first line of support.
Identify and fix hardware, software, application and network problems for end users.
Record, update and close support tickets in the ticketing system with clear notes on actions taken.
Pass unresolved or complex incidents on to second and third line support teams and track their progress.
Help users with basic account, password, access and device setup requests.
Stick to IT service procedures, security policies and quality standards in all day-to-day work.
Brzmi jak oferta dla Ciebie?
Do negocjacji · Capgemini
Na stronie firmy Capgemini · ~2 minuty
Więcej ofert w firmie Capgemini
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