HR Service Representative

About the role

The HR Service Representative supports administrative and operational HR tasks and provides customer service to employees and managers across the region. The role also maintains HR systems, prepares reports and documentation, and contributes to HR process transition, transformation, automation and digitalization initiatives in Kraków.

Requirements

• Experience in HR administration, HR Operations, or Employee Lifecycle processes (Shared Services environment will be an advantage)

• Bachelor’s or University degree, preferably in HR or HR-related fields

• At least 2–3 years of experience in Human Resources (HR Operations, HR Administration, Employee Lifecycle, Tier 1 or Tier 2 support)

• Experience in transition or transformation projects will be an advantage

• MS Office proficiency (Word, Excel, Outlook; knowledge of additional tools is a plus)

• Strong organizational and planning skills with the ability to manage multiple tasks simultaneously

• Customer-oriented mindset with strong interpersonal and communication skills

• Ability to work independently as well as collaborate effectively with virtual teams

• High level of integrity and attention to detail

• Fluency in English; additional European language will be an advantage.

Responsibilities

1. 1

   Support administrative and operational HR tasks and provide customer service to employees and managers across the region (Onboarding & Offboarding, Benefits Administration, Learning & Development Administration, Rewards Administration, Personnel Records Maintenance, Data Management, Reporting &

2. 2

   Maintain and update HR systems, ensuring accurate data entry, data maintenance, and performing quality checks and audits

3. 3

   Prepare reports from various HR systems for HR partners and managers on request and on a regular basis

4. 4

   Prepare HR documentation such as employment contracts, amendments, and other employee-related documents, including collecting signatures and maintaining electronic archives

5. 5

   Support process design and documentation as well as development and optimization of HR processes

6. 6

   Be part of transition and transformation projects, supporting the establishment and development of the HR Services function in Kraków

7. 7

   Support automation and digitalization initiatives within HR Services

8. 8

   Ensure professional and timely communication with internal stakeholders and external partners.

Benefits & perks

• Luxmed VIP package sponsored by the company
• MyBenefit System (Kafeteria or Multisport Card)
• Life and Health Insurance
• Extra hours off – wellness hours (15 hours per year)
• Hybrid work – 3 days in the office / 2 days from home
• Annual bonus + Easter, Christmas & Vacation bonuses
• Personal development opportunities and access to online training environments, including free access to the LinkedIn Learning platform
• Unlimited access to company products in the kitchen
• Free parking slots – first come, first served via company application
• Family and entertainment events like Santa Claus and Children's Day
• Possibility to shape our company through CI activities & programs.
• sharing the costs of sports activities
• private medical care
• life insurance
• fruits
• corporate products and services at discounted prices
• integration events
• corporate sports team
• no dress code
• video games at work