Adoption and Learning Lead Consultant

About the role

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right, including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics. About the role: We are looking for a freelance Adoption and Learning Lead, who will run

Requirements

• What you bring

• We look for proven adoption delivery on the Microsoft stack, with enough technical depth to challenge the specialists.

• 8+ years in digital adoption, learning or change on enterprise technology programmes, including at least two Microsoft 365, Power Platform or Copilot rollouts.

• A track record as a freelance or independent consultant on client engagements, with two recent client references.

• Credibility with senior client stakeholders at CIO and CTO level, and experience leading discovery workshops and steering meetings.

• Working knowledge of Power Platform governance (environments, DLP policies, Managed Environments, CoE Starter Kit) and of Microsoft 365 Copilot licensing and consumption, enough to challenge the developer and SME without building.

• Learning design skills, including writing learning outcomes, structuring blended journeys and briefing designers.

• An applied change management method (Prosci, ADKAR or equivalent), with evidence of adoption at scale.

• Delivery of fixed-price engagements, including plan, budget, risks and change control.

• English at C1-C2, with experience presenting to senior stakeholders in the UK or US.

• Nice to have

• Prosci certification, Microsoft PL-900, PMP or PRINCE2.

• Experience in a federated multinational, ideally food service or hospitality.

• Polish, French or German, for the market rollout.

• Experience designing train-the-trainer programmes and using AI agents in learning.

• Contract, location and time commitment

• This is a contract for a Poland-based consultant, with four to six trips to the client's UK headquarters.

Responsibilities

1. 1

   Handle the client on a day-to-day basis, covering discovery workshops, steering meetings and the read-out with CTO-level and HQ stakeholders, working alongside the account lead in Geneva.

2. 2

   Convert technical requirements into learning requirements, addressing environments, DLP policies, connectors, data sources and the Companion set-up, together with the Power Platform SME.

3. 3

   Design the learning journey spanning Agent Builder, Power Automate and Copilot Studio, with Power Apps as an optional module, and guide the learning designers who create the assets.

4. 4

   Drive change and adoption activities, including the stakeholder map, communications, nominations, protected learning time, licence activation and the train-the-trainer handover.

5. 5

   Oversee delivery of a fixed-price engagement, covering the plan, risks, scope and change control, budget and squad coordination.

6. 6

   Take ownership of measurement, from baselines and the read-out dashboard through to validation of quick wins and the day-90 value check.

7. 7

   Package the market blueprint, covering the governance template, the rollout playbook and lessons learned from the pilot.

8. 8

   Direct a small squad and guide the learning designers who produce the content.