About the role
Onboarding Manager (CZ/SK) supports newly signed clients throughout the implementation and configuration journey, making sure they move onto the company's platform and services without friction. The role serves as the primary contact point for Czech and Slovak customers during their opening weeks of partnership.
Do you fit?
Czech and Slovak fluency in both speaking and writing
More than 2 years spent in customer success, account management or implementation positions
Solid grasp of SaaS products and of recommended onboarding practices
Outstanding abilities in communication and presenting
Capacity to run several client projects at the same time
Prior experience using CRM software and systems used for tracking onboarding
What you'll own
Guide new clients from the moment the contract is signed through to full service activation
Run product training sessions and demonstration walkthroughs for clients in Czech and Slovak
Align internal teams such as sales, product and support so onboarding milestones are delivered on schedule
Track onboarding progress, keep an eye on KPIs and spot risks that could slow down client adoption
Gather client input during the onboarding period and pass the learnings on to the appropriate teams
Keep onboarding documentation, playbooks and checklists up to date in the local language
Sound like you?
Negotiable · Choice
On Choice's website · ~2 minutes
