About the role
Join Tylko, Where Design Meets Technology
Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.
With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture – one that fits your space, your style, and your life.
Why It Matters
We’re not …
Do you fit?
What we’re looking for:
1–3 years of experience in an L1/L2 technical support role
Hands-on troubleshooting skills across Windows, macOS and networks (VPN, Wi-Fi)
Administrative experience with SaaS platforms such as Google Workspace, Jira, Confluence and Slack
Experience supporting office equipment, including printers and AV systems
Experience in technical on/offboarding and hardware lifecycle management
Ability to write clear documentation and step-by-step instructions
Regular use of AI tools in your own day-to-day work
Fluent Polish and good command of English
Working in our Warsaw office 3 days a week
Nice to have:
Basic scripting (PowerShell or Python)
First experiments with Zapier, Make or n8n
ITIL Foundation or Google Workspace Administrator certification
Your own side projects, such as a homelab, scripts or AI workflows
Interest in IT security
Experience building reusable AI solutions, such as prompts, workflows, skills, or automations
And last but not least, we're looking for someone who is:
A natural problem solver who diagnoses issues logically
Patient and clear when explaining technical topics to non-technical colleagues
What you'll own
Provide L1 and L2 support for hardware, software and network issues across Windows and macOS
Manage user accounts, licences and permissions in Google Workspace, Atlassian and Slack
Own the technical onboarding and offboarding of employees, from hardware set-up to secure access removal
Maintain office infrastructure, including Wi-Fi, VPN, printers and AV equipment in meeting rooms
Manage the device lifecycle and keep IT asset records up to date
Document recurring cases and build runbooks and how-to guides for users
Apply security policies for accounts, devices and access in your everyday work
Spot recurring issues and propose ways to simplify or eliminate them
Benefits & perks
Sound like you?
Negotiable · Tylko · Warszawa
On Tylko's website · ~2 minutes
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