O stanowisku
This role provides entry level IT support to users, resolving technical issues via phone and email in Dutch and English within a service desk environment.
Czy do nas pasujesz?
Professional working proficiency in Dutch and English
Entry level experience in a helpdesk or IT support position, or strong IT fundamentals from education
Good understanding of Windows, Office 365, and basic networking
Customer-focused communication and problem-solving attitude
Ability to follow documented processes and service level targets
Team-oriented mindset and willingness to learn in shift-based schedules
Czym się zajmiesz
Answer incoming support calls and emails from business users
Troubleshoot and resolve basic hardware, software, and network issues
Reset passwords and manage user accounts and access rights
Log and track incidents in the service management tool following agreed processes
Escalate unresolved issues to senior support tiers
Maintain and improve the knowledge base with documented solutions
Brzmi jak oferta dla Ciebie?
Do negocjacji · Capgemini
Na stronie firmy Capgemini · ~2 minuty
Więcej ofert w firmie Capgemini
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