Senior Warehouse Operation Specialist (Control Tower)

About the role

Senior Warehouse Operation Specialist (Control Tower) odpowiada za monitorowanie ryzyk operacyjnych w magazynach i sieci oraz koordynację eskalacji i incydentów. Rola wspiera utrzymanie stabilności operacji we współpracy z wieloma zespołami.

Requirements

• Experience in warehouse operations, logistics, fulfilment, transport, supply chain, planning, or operational coordination.

• Strong ability to work with real-time operational data and make structured recommendations.

• Understanding of warehouse workflow, capacity constraints, replenishment, picking, packing, shipping, and transport dependencies.

• Experience with incidents, escalations, operational monitoring, or change coordination is preferred.

• Good Excel and reporting skills; Power BI or similar tools are advantageous.

• Strong written and verbal communication skills.

• Ability to work calmly under pressure and manage several priorities at the same time.

• Professional English proficiency.

Responsibilities

1. 1

   Monitor warehouse and network-level risks related to backlog, capacity, staffing, replenishment, systems, transport, and service performance.

2. 2

   Coordinate operational escalations between warehouses, Flow teams, Warehouse Managers, Transport, IT, Planning, and other stakeholders.

3. 3

   Ensure escalations contain clear data, business impact, ownership, timing, recommended actions, and decision requirements.

4. 4

   Support live incident management and maintain communication until operations return to a stable condition.

5. 5

   Review operational testing requests and confirm that scope, risks, rollback plans, monitoring arrangements, and stop criteria are defined.

6. 6

   Support selection of suitable testing windows based on operational volume, staffing, backlog, and network priorities.

7. 7

   Maintain escalation logs, incident records, handovers, action trackers, and post-incident reviews.

8. 8

   Identify recurring risks and propose improvements to alerting, reporting, escalation processes, and operational standards.

9. 9

   Support the Control Tower Lead with reporting on incidents, trends, capacity risks, and service-impacting events.

Benefits & perks

• Private medical care at Luxmed
• Fully employer-funded life & health insurance at Nationale-Nederlander
• Multisport card
• Subsidized lunches for 1 PLN (meat, vegetarian, or Chinese options)
• 30% discount at SHEIN
• Free parking
• Company benefit fund
• Employee referral program
• Multiple team-building activities throughout the year
• Fruits and healthy snacks at work
• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• coffee / tea
• drinks
• parking space for employees