O stanowisku
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that…
Czy do nas pasujesz?
6+ years in a customer-facing, consultative, or technical role in SaaS, Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.
Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus.
Proven ability to run executive business reviews with VP and C-suite stakeholders.
Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus.
Strategic success planning and multi-threaded stakeholder management across a complex portfolio.
Commercial acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without oversight.
Designs and applies AI-assisted workflows to commercial execution; documents use cases in a shareable format.
Strong Gainsight and Salesforce hygiene; consistent forecasting discipline.
Highly autonomous; manages complex accounts without requiring managerial direction.
Commercial thinker who connects customer outcomes to expansion potential naturally.
Strong executive presence, adapts messaging across technical, operational, and C-suite audiences.
Elevates teammates through knowledge sharing and informal mentorship.
Independently manage a portfolio of moderately to highly complex accounts, adapting success plans to each customer's context without manager guidance.
Maintain full success plan coverage; produce documented best practices and playbooks, applied broadly across accounts with measurable KPI improvement.
Proactively identify and mitigate renewal risks; close risk CTAs with a high rate of success within defined timeframes.
Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence.
Maintain commercial intelligence across strategic accounts, budget cycles, org changes, compliance mandates, and stack rationalization.
Translate advanced 1Password capabilities into clear outcomes for VP and C-suite stakeholders; tie adoption to measurable ROI and long-term advocacy.
Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context.
Maintain forecasting hygiene with minimal blank or unmodified renewals approaching subscription end.
Czym się zajmiesz
Own and strategically manage a portfolio of customers
Drive value realization, revenue retention, and expansion outcomes that consistently exceed expectations
Advance expansion opportunities independently
Engage VP and C-suite stakeholders as a trusted advisor
Manage complex renewals without escalation
Raise the bar for the team through mentorship, playbook contributions, and peer enablement
Become a power user of AI, using it daily to work smarter and move faster
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · 1Password · United Kingdom
Na stronie firmy 1Password · ~2 minuty
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