Junior IT Support Engineer

About the role

A Junior IT Support Engineer delivers first and second line technical assistance to internal staff, supporting the resolution of hardware, software, and network problems and helping keep IT operations running smoothly.

Requirements

• Bachelor's degree in IT, computer science, or a related field, or equivalent practical experience

• Basic knowledge of Windows and macOS operating systems and common office applications

• Understanding of networking fundamentals such as TCP/IP, DNS, and DHCP

• Strong problem-solving skills and a customer-focused communication style

• Ability to prioritize tasks and manage time effectively in a fast-paced environment

• Good written and spoken English

Responsibilities

1. 1

   Handle incoming user tickets and address hardware, software, and access problems promptly

2. 2

   Prepare and set up laptops, phones, and other devices for new starters and departing staff

3. 3

   Help with managing user accounts across email, directories, and business applications

4. 4

   Hand over more complex incidents to senior engineers and track them through to resolution

5. 5

   Keep precise records of support requests and their solutions in the ticketing system

6. 6

   Assist with basic network diagnostics and upkeep of on-site IT equipment