Junior Collections with German

About the role

Your future role

We are seeking a motivated and experienced Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collection’s environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills.

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

Responsibilities

1. 1

   Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.

2. 2

   Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.

3. 3

   Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.

4. 4

   Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.

5. 5

   Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.

6. 6

   Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.

7. 7

   Compliance: Ensure all collection activities adhere to company policies and legal regulations

Benefits & perks

• Working in flexible hybrid model -3 office days and 2 remote days per week
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning)
• Structured onboarding process and Buddy program for new joiners
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion
• Attractive benefits.