O stanowisku

Twój zakres obowiązków

Handle processes related to coverage confirmation, policy changes, and policy cancellations in line with applicable procedures and legal requirements.
Provide high-quality administrative support for policy and claims-related activities.
Monitor cases and perform system updates in accordance with established guidelines.
Manage communication with customers, business partners, and Call Center teams.
Deliver excellent customer service through email correspondence and other communication channels.
Ensure timely execution of daily tasks while meeting agreed KPIs.
Identify opportunities for process improvement and recommend solutions that increase operational efficiency.
Collaborate with internal stakeholders and international partners across European markets.

Wymagania

Minimum 1 year of experience in a similar role, such as insurance, banking, administration, or customer support.
Good command of English, enabling effective communication in an international environment.
Good knowledge of MS Office.
Strong communication and relationship-building skills.
High level of accuracy and attention to detail.
Strong analytical and problem-solving abilities.
Ability to organize work effectively and manage multiple priorities.
Adaptability and willingness to learn in a dynamic business environment.

Mile widziane

Knowledge of German, Italian, or French.
Experience working with policy administration, claims management, or CRM systems.
Experience in an international customer service or business support environment.

To oferujemy

The opportunity to work on EMEA-wide projects, collaborating with teams and business partners across multiple European markets.
A supportive and international team environment where knowledge sharing and collaboration are part of everyday work.
Career development opportunities within a fast-growing international insur-tech organization.
Flexible working hours (start between 8:00 AM and 10:00 AM).
Hybrid work model after onboarding (at least 2 days in the office).
Additional paid time off (10 days of care leave plus a day off for your birthday).
Shorter Fridays with working hours ending at 1:45 PM.

Benefity

O firmie

bolttech is a fast-growing global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.
Launched in 2020 in Singapore, bolttech’s 2000+ team serve customers in 40+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

Czy do nas pasujesz?

Minimum 1 year of experience in a similar role, such as insurance, banking, administration, or customer support.
Good command of English, enabling effective communication in an international environment.
Good knowledge of MS Office.
Strong communication and relationship-building skills.
High level of accuracy and attention to detail.
Strong analytical and problem-solving abilities.
Ability to organize work effectively and manage multiple priorities.
Adaptability and willingness to learn in a dynamic business environment.
Knowledge of German, Italian, or French.
Experience working with policy administration, claims management, or CRM systems.
Experience in an international customer service or business support environment.

Handle processes related to coverage confirmation, policy changes, and policy cancellations in line with applicable procedures and legal requirements.
Provide high-quality administrative support for policy and claims-related activities.
Monitor cases and perform system updates in accordance with established guidelines.
Manage communication with customers, business partners, and Call Center teams.
Deliver excellent customer service through email correspondence and other communication channels.
Ensure timely execution of daily tasks while meeting agreed KPIs.
Identify opportunities for process improvement and recommend solutions that increase operational efficiency.
Collaborate with internal stakeholders and international partners across European markets.