O stanowisku

Twój zakres obowiązków

Provide guidance and coaching to Distributors to ensure their business practices comply with internal policies and external regulations
Be knowledgeable in Herbalife Rules of Conduct, Business Marketing Plan, and local regulatory requirements
Support and educate Distributors on conducting business in an ethical and compliant manner
Handle complaints from Distributors, customers, and internal/external stakeholders and manage case files end-to-end
Conduct investigations, including research, documentation, and communication with relevant stakeholders
Perform proactive monitoring (e.g. online research, social media checks, data analysis) to identify potential compliance risks
Prepare reports and case studies, and present findings to management when required
Enforce policies by providing coaching, education, and when necessary, corrective actions
Collaborate with internal teams such as Legal, Customer Service, and local offices
Support training initiatives, events, and communication activities related to compliance
Ensure accurate documentation and handling of cases in line with defined processes and SLAs

Wymagania

1–2 years of experience in a service-oriented or customer-facing environment
1–2 years of experience working in a structured, policy-driven environment (e.g. compliance, operations, customer support)
Fluent English and Italian (at least C1 level)
Additional language is a plus
Strong analytical and problem-solving skills with the ability to investigate and interpret data
Very good communication skills, both written and verbal
Strong interpersonal skills with the ability to handle sensitive and challenging situations
High level of attention to detail and strong follow-through skills
Ability to work under pressure while maintaining a professional and positive attitude
Good knowledge of MS Excel and MS PowerPoint is an advantage
Previous experience in compliance, legal, or investigation-based roles is an advantage
Experience in direct selling, FMCG, or customer-centric environments is a plus
Social media and online research skills are an advantage
Bachelor’s degree (or relevant professional experience); Master’s degree or legal/compliance training is an advantage

To oferujemy

Luxmed VIP package sponsored by the company.
Mybenefit System (Kafeteria or Multisport Card).
Life and Health Insurance.
Extra hours off - wellness hours 15h per year.
Hybrid work - 3 days in the office / 2 days from home.
Annual bonus + Easter, Christmas & Vacation bonuses.
Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform.
Unlimited access to company products in the kitchen.
Free parking slots - first come first served via company application.
Family and entertainment events like Santa Clause and Children's Day.
Possibility to shape our company through CI activities & programs.

Benefity

O firmie

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships and careers – helping talents grow and giving them a chance to change lives.
Learn more: https://www.herbalife.com

Czy do nas pasujesz?

1-2 years of experience in a service-oriented or customer-facing environment
1-2 years of experience working in a structured, policy-driven environment (e.g. compliance, operations, customer support)
Fluent English and Italian (at least C1 level)
Additional language is a plus
Strong analytical and problem-solving skills with the ability to investigate and interpret data
Very good communication skills, both written and verbal
Strong interpersonal skills with the ability to handle sensitive and challenging situations
High level of attention to detail and strong follow-through skills
Ability to work under pressure while maintaining a professional and positive attitude
Good knowledge of MS Excel and MS PowerPoint is an advantage
Previous experience in compliance, legal, or investigation-based roles is an advantage
Experience in direct selling, FMCG, or customer-centric environments is a plus
Social media and online research skills are an advantage
Bachelor’s degree (or relevant professional experience); Master’s degree or legal/compliance training is an advantage

Provide guidance and coaching to Distributors to ensure their business practices comply with internal policies and external regulations
Be knowledgeable in Herbalife Rules of Conduct, Business Marketing Plan, and local regulatory requirements
Support and educate Distributors on conducting business in an ethical and compliant manner
Handle complaints from Distributors, customers, and internal/external stakeholders and manage case files end-to-end
Conduct investigations, including research, documentation, and communication with relevant stakeholders
Perform proactive monitoring (e.g. online research, social media checks, data analysis) to identify potential compliance risks
Prepare reports and case studies, and present findings to management when required
Enforce policies by providing coaching, education, and when necessary, corrective actions
Collaborate with internal teams such as Legal, Customer Service, and local offices
Support training initiatives, events, and communication activities related to compliance
Ensure accurate documentation and handling of cases in line with defined processes and SLAs