Opublikowano 11d · Customer Success

Senior Manager Implementation and Onboarding

1Password·Polska·Zdalnie

Wynagrodzenie · Brutto
Do negocjacji

Na stronie firmy 1Password · ~2 minuty

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O stanowisku

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. 1Password has also…

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Czy do nas pasujesz?

  • 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering

  • 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions

  • Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs)

  • Track record of successfully supporting customers across segments in complex, security-focused technical environments

  • Experience implementing repeatable service delivery models

  • Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions

  • Strong familiarity with security, identity, or IT administration domains strongly preferred

  • Bonus: Hands-on experience with 1Password or another password manager

  • Demonstrated ability to build, scale, and lead multi-layered, high-performing technical onboarding teams

  • Experience leading through organizational change, driving adoption of new roles, processes, and tools

  • Experienced in managing managers and senior ICs, including succession planning and leadership development

  • Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability

  • Skilled in organizational design, role clarity, and capacity planning across multiple teams

  • Comfortable acting as a senior escalation point for complex customer and organizational challenges

  • Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals in program management and implementation

  • Understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures

  • Strategic, data informed decision maker who can identify trends, risks, and opportunities at scale

  • Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback

  • Experience defining success metrics and operating rhythms for technical deployment and onboarding teams

  • Ability to troubleshoot integrations, API’s or automation workflows

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Benefity i zalety

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity…
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would…
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here…

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Do negocjacji · 1Password

Na stronie firmy 1Password · ~2 minuty