About the role
Handles complex and escalated client disputes, investigating issues to provide fair and timely resolutions.
Do you fit?
Significant experience in a client disputes, complaints, or complex customer service role.
Strong analytical and problem-solving skills.
Excellent negotiation and communication abilities.
Ability to work independently and manage a caseload of complex issues.
Knowledge of financial services or trading products is advantageous.
What you'll own
Investigate and resolve complex, escalated client complaints and disputes.
Analyze client account history and transaction data to determine root causes.
Communicate resolution outcomes clearly and professionally to clients.
Identify trends in disputes and provide feedback to improve processes.
Collaborate with internal teams such as compliance and operations to resolve issues.
Sound like you?
Negotiable · IG Group · Kraków
On IG Group's website · ~2 minutes