About the role
Provides front-line support to clients, handling inquiries and ensuring a positive customer experience.
Do you fit?
Experience in a customer service or client support role.
Excellent verbal and written communication skills.
Strong problem-solving skills and a client-focused attitude.
Ability to learn quickly and adapt to new systems and processes.
Resilience and ability to work in a fast-paced environment.
What you'll own
Respond to client inquiries via phone, email, and chat in a timely manner.
Resolve basic client issues or escalate them to the appropriate team.
Provide information about products, services, and account procedures.
Document all client interactions accurately in the CRM system.
Contribute to a positive team environment and meet individual performance targets.
Sound like you?
Negotiable · IG Group · Kraków
On IG Group's website · ~2 minutes