About the role
Leads a team of client disputes specialists, overseeing case management and ensuring high-quality resolution standards.
Do you fit?
Proven experience leading a team in a customer service, disputes, or complaints environment.
Strong leadership, coaching, and people management skills.
Excellent analytical and decision-making abilities.
Experience with performance management and reporting.
Deep understanding of client dispute resolution processes and regulatory considerations.
What you'll own
Lead, coach, and develop a team of client disputes specialists.
Monitor team performance against KPIs and quality metrics.
Handle the most complex and sensitive client escalations.
Drive process improvements to enhance dispute resolution efficiency.
Report on team performance, dispute trends, and operational risks to management.
Sound like you?
Negotiable · IG Group · Kraków
On IG Group's website · ~2 minutes