About the role
Manages and resolves client disputes and complaints, ensuring a positive client experience through effective communication.
Do you fit?
Experience in a customer service, client support, or dispute resolution role.
Strong interpersonal and communication skills.
Ability to empathize with clients while maintaining a professional and objective stance.
Good problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple cases.
What you'll own
Investigate and resolve client disputes and complaints in a timely manner.
Communicate with clients via phone, email, and other channels to understand issues.
Document all interactions and resolutions accurately in the case management system.
Escalate complex cases to senior specialists or management as needed.
Contribute to team knowledge sharing and process improvement initiatives.
Sound like you?
Negotiable · IG Group · Kraków
On IG Group's website · ~2 minutes