O stanowisku

Twój zakres obowiązków - Conduct and arrange training for new hires and current employees in Delivery areas to ensure understanding and mastery of procedures, processes, products, and client requirements, while maintaining up-to-date manuals, scripts, and other job aid documents. - Support and guide personnel under direct care, while receiving and resolving inquiries related to billing, payments, password maintenance, shipping, accessory orders, permits, and account updates in line with end-user requests.

Capgemini

Capgemini na polskim rynku działa już od ponad 30 lat i jest liderem w kraju, wspierając swoich klientów w procesach biznesowych w obszarach finansów i księgowości, HR, IT i usług chmurowych, obsługi klienta, zarządzania projektami, zarządzania zmianą oraz analityki i zarządzania danymi. W Polsce zatrudniamy głównie ekspertów i ekspertki z obszaru usług biznesowych (konsultantów i analityków biznesowych, księgowych, logistyków, HR) oraz z obszaru IT (programistów, testerów, czy ekspertów od sztucznej inteligencji).

Profil →

Czy do nas pasujesz?

Fluent English skills (C1 level).
Experience in Customer Service, Customer Support, Quality, Training, or Process Improvement roles.
Strong verbal and written communication skills.
Ability to monitor quality performance and implement improvements based on data, feedback, and audit results.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent attention to detail and ability to maintain accurate documentation.
Commitment to achieving quality, productivity, compliance, KPI, and SLA targets.

Czym się zajmiesz

Conduct and arrange training for new hires and current employees in Delivery areas to ensure understanding and mastery of procedures, processes, products, and client requirements, while maintaining up-to-date manuals, scripts, and other job aid documents.
Support and guide personnel under direct care, while receiving and resolving inquiries related to billing, payments, password maintenance, shipping, accessory orders, permits, and account updates in line with end-user requests.
Conduct quality audits and monitor customer interactions across phone, email, chat, tickets, and back-office activities to ensure compliance with SOPs, KPIs, and SLAs.
Analyze quality findings, customer complaints, and operational trends to identify improvement opportunities and update training content accordingly.
Prepare quality reports, communicate findings to stakeholders, and support continuous improvement, corrective actions, and knowledge-sharing initiatives.

Benefity i zalety

Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

sharing the costs of sports activities

private medical care

life insurance

no dress code

parking space for employees

extra social benefits

redeployment package

employee referral program

charity initiatives

dostęp do kursów np. Excel, VBA, RPA, Obsługa klienta

nieograniczony dostęp do Udemy Business

bezpłatny czat/rozmowa z terapeutą