O stanowisku
This role provides first and second line IT support to users in a shared service environment, delivering technical assistance in Spanish and English.
Czy do nas pasujesz?
Professional working proficiency in Spanish and English
Experience in a technical helpdesk or IT support role
Good knowledge of Windows, Office 365, networking basics, and common IT equipment
Customer-oriented communication and problem-solving skills
Ability to work in shifts and manage multiple tickets concurrently
Knowledge of ITIL processes is an advantage
Czym się zajmiesz
Respond to and resolve user IT incidents and service requests via phone, email, and chat
Troubleshoot hardware, software, network, and application issues remotely
Log, categorize, and update tickets in the IT service management tool
Escalate complex issues to higher support tiers and follow up until resolution
Document solutions in the knowledge base for team reuse
Ensure compliance with ITIL processes and service level targets
Brzmi jak oferta dla Ciebie?
Do negocjacji · Capgemini
Na stronie firmy Capgemini · ~2 minuty
Więcej ofert w firmie Capgemini
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